ebelMouse is a high profile creative agency and SaaS platform for digital properties on the web.
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5+ years as a manager and team leader working with creative developers, designers, project managers and high profile customers.
5+ years of experience leading a client-facing team of an agency
Experience working with a SaaS platform
Proven history of building and integrating full-scale customer success systems and workflows
Experience building 360 degree view of our customers
Passionate about the software development space
Ability to translate the needs of developers into executable team processes
History of developing and managing highly effective customer retention strategies
Enthusiastic about team leadership
Ability to measure, analyze, and improve department-wide metrics and performance
Effectively collaborate with Sales, Product, QA, Engineering and Marketing teams
Excellent written and verbal communication skills with a highly technical audience