Manager, Client Growth

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Company Verified
Budget Fixed Price
Flexibility Full remote
Preferred timezone Central America Standard Time

About this job

Role: Client Relations Manager
Category: Administrative Jobs

Job description

The Manager is responsible for building strong relationships with both internal and client POCs in Growth Media clients. The role combines a strong understanding of the client’s marketing strategy and business objectives to exceed client goals and proactively provide guidance on growth opportunities. Managers work specifically with Growth Media clients.

What you’ll do:

Proactively seek out cross-sell opportunities in your book of business by working hand-in-hand with Growth Media Sr. Managers and Account Managers

Have the ability to use data-driven signals to guide pipeline creation and prioritization of cross-sell opportunities

Expand your reach within your client’s marketing organization to build relationships with marketing department leadership and decision-makers

Be an extension of the client’s marketing team by maintaining trusting relationships with client day-to-day POCs as well as key decision-makers, and seek to build personal rapport to increase relationship stickiness

Practice honest, direct, and succinct communication when interacting with clients

Develop strong relationships with day-to-day POCs

Proactively communicate with clients on account health and provide insight behind wins/failures along with an action plan for improvement, including emerging trends and technology that are relevant for their business

Ensure a unified story across Tinuiti touch points and effectively identify solutions and opportunities based on client performance and challenges that demonstrate a positive outcome to the client

Proactively lead and facilitate internal and external calls/meetings by developing agendas, taking notes, sending follow-ups and participating where appropriate

Build relationships with internal teams by proactively seeking input and supporting them when challenges arise

Establish yourself as the cross-channel lead and effectively communicate strategy and direction across the team

Provide mentorship and guidance to the Coordinators you work with, assisting them in prioritizing and QAing their work

Proactively provide clients with updates and POVs about shifts in the digital media landscape (other clients, competitors), e-commerce trends, and findings from other clients

Understand the competitive market and help anticipate industry shifts

Continuously read articles/newsletters/trades to identify relevant thought leadership/partnerships to share with clients

Collaborate with channel teams and platform partners to identify thought leadership opportunities

What we’re looking for:

3-5 years of digital marketing experience

Strong knowledge of multiple digital channels and how they work together (SEM, SEO, CRO, Social, Shopping, Display, etc.)

Strong experience working with and utilizing Google Analytics

Experience managing multi-channel relationships

Ability to build relationships with clients and peers

Strong written and oral communication skills, specifically around presentations

Effective time management and project management skills

Proficient in Microsoft Office (Excel, PowerPoint, Word, etc.)

Good to have:

Experience working with mobile measurement partners (MMP); AppsFlyer, Adjust, Branch, Singular, Kochava

Knowledge of App User Acquisition and/or retention campaign tactics

Knowledge of Google Universal App Campaigns, Apple Search Ads, Facebook App Install Campaigns, etc.

Understanding of Amazon Vendor Central and Amazon Seller Central

We’d love to hear from you if:

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to connect and see if you could be a great fit.

FLSA Classification: Exempt

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


At Tinuiti, we want to ensure you have the time you need to rest and recharge. That’s why Tinuitians have an estimated 70 days off per year through our time off programs

Flexible PTO : We encourage (but do not require) all employees to take at least 20 PTO days per year and a maximum of 40 PTO days annually subject to general parameters of Tinuiti’s PTO usage policy

Holidays: We offer 17 paid holidays, if one of your religious holidays is not covered, please by all means take advantage of your Flex PTO!

Flex Friday’s: Meetings are minimized and all Tinuitians have the option to start their weekend early at 1pm local time.

Owning Our Offline: Clients are informed and all offices will be closed for 3 total weeks throughout the year to give everyone the chance to truly unplug.

Workplace Flexibility: Office or Remote? Your choice.

Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts

Retirement: Match up to 4% of your contributions at 100% with immediate vesting

Perks and Wellness: Fringe, Forma, Thankful giving, Equity

Learning and Development: Bravely coaching session, Mentor program and more

Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on the assignment or group. Tinuiti is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

We thank all the candidates who have shown interest in our company, but only shortlisted candidates will be contacted.

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About the Tinuiti


New York, United States


Marketing & Advertising


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