Senior Manager, Projects & Programs

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Company Verified
Budget Fixed Price
Flexibility Full remote
Preferred timezone Central America Standard Time

About this job

Required experience: Senior experience
Role: Project Manager
Category: Consulting Jobs

Job description

PagerDuty is interviewing, onboarding, and working 100% virtually at this time. As we look to the future, we plan to be distributed by design, meaning unless your job requirements make it necessary to be in a PagerDuty office, you may choose to work in-office, remotely, or hybrid. We’re focused on inclusion and employee well-being by building a culture that isn’t location specific, and gives equal opportunity to everyone—regardless of where you are working. 


PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, serving over 13,800 customers and 700,000 users worldwide, including 60% of the Fortune 100. 

Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities. 

We’re growing fast and looking for ambitious people who share our values and customer devotion mindset to join our high caliber team. 

From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

PagerDuty is looking for a Senior Manager to manage strategic Opportunity to Cash (O2C)  projects and programs.  

This individual contributor role will be critical to the governance and execution of O2C programs/projects.  They will be responsible for defining and refining repeatable integration playbooks, especially for O2C and will act as the integration lead for O2C track. A key aspect of this role will be ensuring a consistent approach to all aspects of integration. This will require strong critical thinking and program management skills, with a focus on following a structured playbook and tracking/managing integration activities. Additionally, this individual will be a key liaison for cross-functional business units and will be tasked with developing effective working teams capable of solving complex business goals with successful outcomes.

This role will directly interact with diverse, cross functional teams to drive agendas, push workstream owners, track progress, develop executive readouts, and successfully implement changes that improve and optimize the overall integration results and experience. 

Key Responsibilities:

  • Manage medium to high complexity projects including the ongoing governance, program management and execution of O2C projects and programs
  • Strategic thought partner for building out repeatable frameworks, improving integration processes, and building an acquisition integration center of excellence especially for O2C
  • Responsible for implementing acquisition integration projects including assessment of required milestones, cross-functional execution, and innovative solution development
  • Evaluate risks and prepare recommendations to senior leadership for optimal integration execution
  • Manage communications across all the project organizations around status, timeline and milestones
  • Develop project plans, resource plans, training and test plans, and cutover plans, applying appropriate project methodology
  • Ensure that business requirements are delivered by Subject Matter Experts (SMEs)
  • Manage project/program scope, budget, risks and timelines
  • Demonstrate good judgement in selecting methods and techniques for obtaining solutions
  • Build productive internal/external working relationships
  • Interact with C-Suite, VPs, directors and business leads in groups, 1:1 and through email.
  • Identify critical path and interdependencies that could pose risks to the projects
  • Works well under pressure, be sensitive to deadlines, can interact in a team environment, can adapt quickly to change, deep attention to details and possess excellent customer service skills


  • Leadership - Must be a strategic thinker able to convert transformative ideas to practical solutions that deliver successful results
  • Ability to influence others – must be very skilled at informing, motivating and leading others to action on key project deliverables
  • Organizational agility – must possess the ability to interface with and influence all levels of the organization and across functional boundaries
  • Outstanding ability to manage multiple simultaneous tasks and priorities
  • Must be a self-starter and highly motivated business oriented independent, critical thinker
  • Determination to build successful business partnerships and work collaboratively across functions
  • Ability to form own point of view and communicate risks and recommendations to senior leadership
  • Strong verbal, written, and presentation skills
  • Excellent analytical and problem solving skills
  • Ability to focus on process improvement
  • Experience with Agile methodology is desirable
  • Proficiency in any one of the project management tools such as MS Project, SmartSheets, JIRA is required
  • Excellent written and verbal communication skills. including the ability to successfully communicate both internally and externally, and within all levels of the organization

Education Requirements:

  • BS/BA or equivalent
  • PMP/Agile certifications preferred


  • 8+ Years of experience managing strategic O2C projects & programs that involve collaboration across multiple GTM teams; Must have demonstrated the use of established organizational PM methodologies and tools
  • Prior M&A integration experience, ideally within the technology industry is a plus
  • Extensive program and project management skills with experience managing complex, multi-functional, global programs
  • Experience with working in virtual teams across geographical location and time zones
  • Experience in project/program management, including project design, proposal evaluation, vendor analysis, project reporting, and financial management
  • Experience managing projects with multiple on premise / SaaS technologies / Integrations
  • Experience with technologies like, or other SaaS Applications is a plus
  • At least 3 years of experience as a Business Analyst is a plus
Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty Offers

We are dedicated to providing a culture where our people are happy, enabled and inspired to do their best. One of the ways we do this is by developing a comprehensive total rewards approach that supports all of our people and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. 

Your package may include:

  • Competitive salary and company equity
  • Comprehensive benefits package from day one
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Generous paid vacation time 
  • Paid holidays and sick leave
  • Paid employee volunteer time - 20 hours per year
  • Bi-annual company-wide hack weeks
  • Mental wellness programs
About PagerDuty

PagerDuty is a digital operations management platform that empowers the right action, when seconds matter.

For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.

At PagerDuty, we believe you do your best work in a culture that fosters inclusion, well-being, and innovation. As a Dutonian, you will have ample opportunities to advance your career and connect with colleagues: virtual all hands calls, learning & development programs, bi-annual hack weeks, volunteering events, ERGs (employee-run groups focused on cultivating a sense of belonging for all) - there’s something for everyone. Learn more on Instagram, @pagerdutylife.

The questions posed in the following voluntary questionnaire are required under applicable laws and cannot be edited by PagerDuty. Although you may not see your identity reflected in the dropdown response options and feel unseen, you are encouraged to bring your full self as a candidate and a Dutonian.

Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, parental status, veteran status,  disability status, or other characteristics protected by applicable laws.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.
Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.
PagerDuty uses the E-Verify employment verification program.

We thank all the candidates who have shown interest in our company, but only shortlisted candidates will be contacted.

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About the PagerDuty


San Francisco, United States


501-1,000 employees


Information Technology


Job link

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