Product Owner/Outbound Dialing

Job Link
UnitedHealth Group
Company Verified
Budget Hourly
Flexibility Full remote
Preferred timezone Central America Standard Time

About this job

Role: Product Manager
Category: Marketing Jobs

Job description

We'll put you in the driver's seat on vital projects that have strategic importance to our mission of helping people lead healthier lives. Yes, we share a mission that inspires. We need your organizational talents and ability to develop and implement effective, strategic business solutions through analysis of data and business processes. It's the opportunity to do your life's best work. (sm)

The Senior Business Analyst will perform the role of Product Owner on one of the Agile scrum teams developing the next generation voice portal for UnitedHealth Group. The Product Owner owns, maintains, and prioritizes the product backlog for the scrum team. They share the product vision and works closely with the Product Manager, Scrum Master and Delivery Manager to ensure the team delivers value to the business.

This leader will work with key business and IT partners to develop strategic plans for the technologies impacting Member, Provider and Employer / Broker service call centers. This individual is a self-starter; with the ability to identify and pursue opportunities without being provided explicit direction. Strong presentation skills, analytic skills and a passion for improving consumer experiences using technology are essential.

You’ll enjoy the flexibility to telecommute* from within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Accountable for the Outbound product as it relates to companywide outbound calls made
  • Gathering requirements to assist in the development of a database/location to house all outward calling information
  • Communicating with Vendors and Procurement to gather outbound dialing information
  • Working to ensure that other Applications can access the new Database
  • Investigation of Outbound calling throughout UHC and possibly other parts of UHG
  • Practical understanding of Scrum principles and practices
  • Shares and decomposes Features into user stories (non-technical)
  • Develop a deep understanding of the customer and product needs
  • Works closely with Manager to determine capabilities and features
  • Possibly reviews test cases against user stories acceptance criteria
  • Open to change as responsibilities develop

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school diploma/ GED or above
  • 3+ years of experience with Product Owner, Project Management and / or Business Analysis
  • Experience working with cross functional teams
  • Experience working with various teams simultaneously

Preferred Qualifications:

  • Bachelor's Degree or 3 years of additional relevant experience
  • Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Visio and Outlook
  • Experience writing/updating SQL queries
  • Experience designing tableau reporting
  • Experience in working with Agile / Scrum work environment as a Product Owner: writing user
  • Diplomatic with strong negotiation and conflict resolution skills
  • Knowledge of Outbound Dialing
  • Healthcare insurance industry experience
  • Able to make quick decisions when clarification or modification is needed

Soft Skills:

  • Adept at adjusting to changing circumstances quickly and professionally
  • Experience systematically analyzing problems, drawing relevant conclusions, and devising appropriate courses of action
  • Excellent oral, written and interpersonal communication with both technical and business audiences
  • Demonstrate strategic thinking by using appropriate information to diagnose problems, identify possible solutions and collaborate with impacted groups to drive decisions
  • Self-directed and able to drive detailed solutions to completion with minimal oversight
  • Detail oriented and obsessively organized
  • Ability to effectively break down barriers to maintain progress on initiatives

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary,  UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Outbound Dialer, outbound, product owner, databases, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO

We thank all the candidates who have shown interest in our company, but only shortlisted candidates will be contacted.

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About the UnitedHealth Group


Minnetonka, United States




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