Vladimir Ivanovic

Virtual Assistant

Candidate verified

Age 27

Location Belgrade, Serbia

Status Available

Profile

As a confident, reliable and enthusiastic individual, with previous customer

service, sales, management and e-commerce experience, I enjoy helping

clients, customers, team members and individuals. I am a great communicator,

over the phone, face to face, live chat and via email. I strive to work well under

pressure and love to keep myself, and my workflow organised. As an experienced

customer service and sale advisor, I take an enthusiastic approach,

combined with a friendly, genuine dedication to customer satisfaction

Work history

NCR Corporation

Technical Support Specialist • Working with US/UK/AU region in English language. • Provided installation support for installers out in the field deploying NCR Silver Point of Sale (POS) systems. • Provided professional, courteous, detailed and prompt technical support via the telephone or email for customers that are using NCR Silver POS. • Troubleshooting any software or hardware problems that the client might have. • Made every attempt to resolve a problem, without having to escalate the problem to the Incident Management Team. June 2018 - now (5 years 10 months)

Mimoza99

Customer Service and Sales Manager • Working with Scandinavian countries in English language. • Supporting customers via phone/email/live chat with any problems or inquiries they might have. • Working on platforms such as Shopify and Word-Press. • Daily sales, up-sales cross-sales via emails, phone and live chat. • Building rapport and following up on customers. • Training interns and new employees. • Doing selection and recruitment when needed. February 2017 - November 2017 (9 months)

Luxor Limo

Senior Customer Service Representative • Providing support in English language to clients worldwide but working mostly with US/UK region. • Performing team-leading duties in my shift. • Handled and responded to each inquiry in a professional manner and in accordance with department policies and procedures. • Made every attempt to resolve inquiry in the first interaction. • Ensured inquiry tickets are responded to in a timely manner. • Tracked all complaint calls according to policy and procedures. • Responsible for managing their adherence to scheduled hours, quality and efficiency of service delivery, and ongoing knowledge development. • Working on software such as Lymoanywhere, Zendesk. November 2017 - June 2018 (7 months)

MDG Financing

Inside Sales Specialist • Sales, upselling, cross-selling. • Building rapport with the customer via phone/email. • Checking bank statements, scheduling down-payments, verification of bank accounts. • Fulfilling targets and working in a specific program (Call Master). September 2016 - January 2017 (4 months)

Herbalife

Supervisor • Training new distributors. • Preforming and attending educations about sales, customer service and marketing. • Following up on customers. building rapport with the customers. • Leading a team. • Organising events up to 300 people. • Working in an international team and independent work. • Serbian and English language. • Doing sales, upsells, cross sales face to face to potential customers. • Doing internet marketing campaigns. October 2013 - July 2016 (2 years 9 months)

Education

Network Administration

IT Academy 2016 - 2016

Human Resources

Singidunum University Third year. Currently on pause 2010 - 2010