Tamara Jovanovic

Customer Service Representative
Candidate verified
Age 30
Location Belgrade, Serbia
Status Available

Profile

I am passionate about communication, especially when it’s developed in a clear and efficient way, I believe that is the key to a successful Customer Relation Service. I have 8 years of experience with high demanding customers, and because of them, I became a detail oriented and multitasking professional. I am more than ready to enhance the customer satisfaction of your company.


Work history

Educational Center Premier - Serbia

Teacher Assistant • Planned and organized classes. • Supervision of external activities. • Worked with other teachers and administrators to evaluate and revise elementary school programs. • Conversation class provider to help learners improve their speaking skills. • Boosted cultural awareness by incorporating children’s literature from cultures around the world, in special the Brazilian Culture. September 2016 - June 2017 (9 months)

Disney Cruise Line - USA

Merchandise Hostess • Received and unloaded all merchandise that boarded the ship for upcoming cruises. • Priced merchandise, stocked shelves and took inventory of supplies. • Educated customers about the brand to incite excitement about the company’s mission and values. • Constantly marketing trained, due to different types of merchandise, such as duty-free products, artwork, jewelry, cosmetics. • Followed merchandising guidelines to present visually appealing displays. • Mentored new sales associates to contribute to the store’s positive culture. • Actively pursued personal learning and development opportunities. August 2012 - February 2016 (3 years 6 months)

Werner Coiffeur - Brazil

Receptionist Front Desk • Greeted customers and visitors in-person and via telephone calls. • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction. • Answered inquiries and addressed resolved or escalated issues to management personnel to ensure client satisfaction. April 2009 - October 2011 (2 years 6 months)

Education

International Relations

Centro Universitario da Cidade - Brazil The study and practice of International Relations is interdisciplinary in nature, blending the fields of economics, history, and political science to examine topics such as human rights, global poverty, the environment, economics, globalization, security, global ethics, and the political environment. (Completed 54 credits towards a Bachelor’s Degree in International Relations) 2009 - 2011

Skills

Attentiveness Ability to use positive language Time management Ability to handle surprises Empathy Customer Support Social Media Marketing Employee Training Creative Writing Translation Portuguese - English

Languages

English
Fluent
Portugese
Native or bilingual
Spanish
Conversational

Courses

Marketing and Developing Services
2019 This course looks at the particulars of marketing a service business. It examines how to identify potential marketing opportunities for your service business. Discuss how to understand consumer's behavior, and the development of new services that meet the consumer's need are looked at in terms of both the product itself and the service quality.
Customer Relationship Management in Business Services
2018 Customer relationship management (CRM) is the combination of practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving customer service relationships and assisting in customer retention and driving sales growth.
Train the Trainer
2013 Train the trainer is an education model whereby individuals identified to teach, mentor or train others attend training themselves.

Hobbies

  • Reading
  • Movies
  • Travel