Nevena Zvizdic

Customer Service Agent
Candidate verified
Age 24
Location Belgrade, Serbia
Status Available

Profile

A team player with excellent communication skills and academic qualifications who has graduated with a B.A. in Arabic language. Possesing experience in Sales, Marketing, Hospitality and expertise in MS Office. Easy going by nature and able to get along with both work colleagues and senior managers . . I find myself to be very creative, eager to learn, hungry for knowledge and improvement of my abilities, self-reliant, yet completely capable of performing as a team member.

 

Work history

Travelodge Hotel

Front Desk Clerk • Greet, register and assign rooms to guests of a hotel • Make and confirm a reservation • Keep record of room availability and guests account • Verify customers credit and establish how the customers will pay for the accommodation May 2017 - September 2017 (4 months)

Freelance

Translator Translating all types of texts, documents, articles, books or material for lectures. October 2016 - now (2 years 11 months)

Azut Media

Customer Service agent • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts or obtain details of complaints. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Review insurance policy terms to determine whether a particular loss is covered by insurance. June 2014 - September 2014 (3 months)

MPG Agency

Sales Promoter • Plan and prepare advertising and promotional material to increase sales of products or services, working with customers, company officials, sales departments and advertising agencies. • Inspect layouts and advertising copy and edit scripts, audio and video tapes, and other promotional material for adherence to specifications. • Provide presentation and product demonstration support during the introduction of new products and services to field staff and customers September 2014 - July 2015 (10 months)

Freelance

Private Tutor for foreign languages Teaching foreign languages, mostly English. Teaching includes: grammar, vocabulary, writing, reading, listening, conversation and special programmes for certificates and entrance exams. September 2014 - now (5 years )

Education

Arabic language, literature and culture

Faculty of Philology, University of Belgrade 2013 - 2018

Languages

Arabic
Fluent
English
Native or bilingual
French
Basic
Persian
Basic
Spanish
Conversational
Srpski
Native or bilingual

Social media profiles

Hobbies

  • Theatre
  • Photography
  • Writing
  • Yoga
  • Jazz Ballet
  • Mountain Climbing
  • Video Production