Milica Sesic Pells

Remote Sales Representative
Candidate verified
Age 34
Location Belgrade, Serbia
Status Available

Profile

Adaptable at managing dynamic and cross-functional multi-national teams and clients around the globe. Over 10 years of progressive management and customer relations experience. Professional and versed in business, account management, people management and sales.

Work history

Movers Development: B2B Business Development

Manager ? Identifying new business opportunities - including new markets, growth areas, trends, customers, products and services ? Closing new business deals and upselling the existing business ? Successfully resolving situations with difficult clients ? Seeking out the appropriate contacts for new business opportunities ? Understanding the needs of the clients and responding effectively with a plan of how to meet the clients expectations and grow company's business ? Setting the aims and objectives in order to develop and improve the business together with the upper management ? Carrying out necessary planning in order to implement operational changes within the sales and account management team ? Training members of the sales and account management team ? Onboarding of new sales and account manager team members ? Discussing promotional strategy and activities with the marketing department ? Enhancing company's reputation by exploring opportunities to add value to job accomplishments ? Seeking ways to improve the way the business operates ? Participating in planning of sales campaigns ? Creating and working in sales pipelines ? Negotiating pricing with new and existing clients ? Carrying out sales forecasts and business analysis and presenting and discussing it with upper management. December 2018 - now (11 months)

Tradecore

Account Manager Identifying different stakeholders and their needs ? Developing relationship with main stakeholders ? Receive and document all client requirements and create functional specs ? Making sure to receive all details from clients prior to the onboarding phase ? Making sure to share best practices with clients so they can use the platform appropriately ? Creating mockups of application forms and present to clients for sign off ? Presenting received info to product owner in a structured and timely manner ? Communicating with product owner daily to be updated of the onboarding project delivery ? Communicating any risks and delays to the client as soon as this information is received from the product owner ? Performing training sessions with the client ? Helping client set up the platform in alpha and live phase ? Ensuring the timely and successful delivery of company’s solutions according to customer needs and objectives ? Dealing with client queries, responding to problems and client requests, helping clients navigate their online portal ? Ensuring company’s clients are kept up to speed with latest product developments and innovations, as well as any key product changes September 2017 - December 2018 (1 year 3 months)

Education

Management

Modern business managment 2015 - 2018

Languages

English
Fluent
Srpski
Native or bilingual

Social media profiles