Mary-Anne Avio Veljko

Customer success and call centre

Candidate verified

Age 31

Location Novi Sad, Serbia

Status Available

Profile

I am Mary-Anne from Ghana but currently resident in Serbia. My language skills include English and Serbian language. I have a bachelors degree in Sociology and Theatre Arts and am currently pursuing a masters degree in Marketing and Communications at Universidade Lusofona and looking forward to working with you.

Who is Mary-Anne Avio Veljko?

What am I searching for in a company?

I prefer jobs or positions that encourage my communication skills. I enjoy interactions and always endeavor to be diplomatic in my approach. I enjoy writing articles and highly interested in copy writing.

Work history

Promo Consulting Solutions Gmbh

Operations Development Assistant Researched new market prospects and advertisement opportunities for major brands worldwide to provide innovative POS sales promotions that drive consumer behaviour and help brands and agencies achieve their goals. July 2017 - October 2018 (1 year 3 months)

Jack Daniel's Ghana Ltd.

Customer Success Programme/ Events Manager I worked as a customer success program manager, mainly responsible for customer retention and cooperating with event organizers to ensure proper display of advertisement material and representing the company in negotiations pertaining to various events or activations. My jurisdiction also covered; customer adoption, customer onboarding, on-going support, software optimization and expansion of products. I am responsible for customer retention and the prevention of churn across our Customer base. I manage customer experience across product customer base, meeting agreed retention and usage targets. I was also responsible for understanding consumer behaviour and purchase patterns, ensuring they grow into product advocates. June 2014 - December 2016 (2 years 6 months)

Towncriers Ghana Ltd & Guiness Ghana Ltd.

Supervisor of Promotions Assisted the Project Managers with project plans, supervised promotion and customer satisfaction analysis. • Monitored and assist the Operations Manager and the Project Managers with tracking of product performance with data collected from consumer interactions. • Monitored day to day progress performance of the Guinness beverage and also ensure timely delivery of promotional items for each football match at the Cup of African Nations (CAN) 2008. • MS Office to include compilation and production of technical reports, Dashboards, tables, memos, spreadsheets and correspondence using various software programs within company published guidelines. • Maintained and updated the company’s clients and vendors inventory. May 2008 - September 2009 (1 year 4 months)

Towncriers Ghana Ltd.

Front Desk & Client Relations Assistant - I worked at the company front desk handling calls, data entry and emails; I also engaged prospective clients though different communication channels with involved emails, telephone calls and face to face interactions on behalf of the company. May 2006 - August 2007 (1 year 3 months)

Education

Marketing and Communications

Universidade Lusofona Masters Degree (Marketing and Communications ) 2016 - 2019

Bachelor if Arts (Sociology & Theatre Arts)

University of Ghana Second Class honours 2005 - 2009