Lana Pokrajac

Virtual Assistant
Candidate verified
Age -
Location Belgrade, Serbia
Status Available


Communications, Media and Public Relations, Monitoring media (press-, video-, web- clipping), Administration, Logistics working with international organizations, local governments, NGOs, citizen groups and media. Demonstrated communication, negotiation, facilitation and mediation skills. Possesses an understanding of and experience with financial issues, business administration, project management, humanitarian assistance, reporting to donors, assisted in creating media and PR strategy, training and facilitation. Fluent in English and computer literate. Perform very well when working under pressure and with strict deadlines.

What am I searching for in a company?

To find a challenging position to meet my competencies, capabilities, skills, education and experience and gain experience where creative initiative, ideas and a genuine enthusiasm would allow me to progress.

Work history

The Body Shop USA, Sitel group

Customer Care Representative Attracting potential customers by answering product and service questions; suggesting information about other products and services. Opening customer accounts by recording account information. Maintaining customer records by updating account information. Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintaining financial accounts by processing customer adjustments. Recommending potential products or services to management by collecting customer information and analyzing customer needs. Preparing product or service reports by collecting and analyzing customer information. October 2018 - December 2018 (2 months)

Public Notary Office Sibinović, Stari grad, Belgrade

Public Office Manager In Public Notary office - scope of my duties and responsibilities were: certification and legalization of private and public documents (e.g. life confirmation, certification of statements, certification of acknowledgment, authentication of documents...), exemplification of validated documents, confirmation of contracts and deeds in the area of company and private law...In the framework of my responsibilities in the office, I am performing different duties such as • business with the public, communication with individuals and legal entities, foreign clients, e-mail and phone communication, reception duties • gleaning of documents and information in relation to legalization and certification of deeds, statements and declarations etc. • drafting of attestation causes by all means including drafting clauses on PC • keeping of records and registers on different files in the scope of Public Notary Office responsibilities In the framework of my role as administrative manager in the Public Notary office, my responsibilities are to assist to lawyers in preparation of legal documents, contracts and deeds, keeping of the records and registers on certification, legalization, authentication of documents, probate proceedings, death certificates, dealing with the mail, accounts and invoices, correspondence with courts, administrative and tax authorities February 2015 - April 2018 (3 years 2 months)