Jessica Retamar

Customer Service Agent
Candidate verified
Age 36
Location Milan, Italy
Status Available


My name is Jessica and I'm Argentinian. I lived in Puerto Iguazu (Argentina, by the Brazilian border) for 6 years, which gave me the oportunity to work in Travel Agencies (Reservations and Traffic), and Hotels (Reception and Reservation). After that, I decided to broaden my horizon and I applied to work in Cruise Ship. I improved my English and gained experience in Customer Service. After 7 years at sea, covering different roles, I'm moving to Italy to study the language and gain job experience. 

I speak Spanish, English, Portuguese and Italian. 

Work history

Princess Cruises

Customer Service Agent Customer Services Agentand other administrative roles. November 2011 - November 2018 (7 years )

Iemaja Turismo

Traffic Department Traffic Department. Administration and software support. January 2009 - August 2009 (7 months)

Hotel Boutique De La Fonte

Reception. Reservation Department. January 2009 - August 2009 (7 months)

Iguazu Grand Resort Spa & Casino. 5 stars. Leading Hotel of the World.

Customer Service Agent Customer Service Agent. This Hotel applies the Standard of Leading Hotels of the World. August 2009 - October 2011 (2 years 2 months)

Catamaran Victoria Austral

Hostess and Guide Receive guest at arrival. Guide through the navigation of the vessel, giving information about history and geography. March 2007 - December 2007 (9 months)

Hotel Esturion & Lodge. 4 stars.

Reception. Reservation Department. Reception. Telephone operator. Reservation Department. October 2007 - December 2008 (1 year 2 months)

Virtual Servicios

Customer Service Agent Customer Service. Data Entry. Tango Software: training and technical support January 2005 - April 2005 (3 months)

Four Tourist Travel

Sales. Internship. Sales at the Airport. Hotel and excursion reservations. July 2005 - August 2005 (1 month)

Aguas Grandes

Reservation and Traffic Agent Reservation Department. Hotel and excursion reservations. Incentive and event organization. Traffic Department. Vehicles and guide organization for the daily operation. August 2005 - October 2006 (1 year 2 months)



CPIA - Lecco, Italy Courskng B1 level 2019 - 2019

American English

FISK American English 2004 - 2004


Universidad Tecnologica Nacional Basic Operation GNU-Linux. I CCNA (Cysco System). Management of Services in GNU-Linux Servers. Opera certificate. 2000 - 2003

Security in Servers.

Instituto Instel Server in Linux 2002 - 2002

Computer System Administrator

Instituto Argentino de Computacion PC repair and maintenance. Advance PC Configuration. Point to Point network. Servers Configuration and Administration. 2001 - 2001

Primary and Secondary school

E.N.S.87 1988 - 2000

British English

Instituto ChaqueƱo de Cultura Inglesa Supported by Cambridge University. 1990 - 1999


Circulo Trentino del Chaco 1999 - 1999


Private lessons 1998 - 1998


Native or bilingual
Native or bilingual


Consummate Host
2015 Price given to staff that goes above and beyond to Surprise and delight Guests.

Social media profiles


  • Traveling
  • Trekking