Jasmina Dukic

Office Manager
Candidate verified
Age 54
Location Tuzla, Bosnia and Herzegovina
Status Available


While reading your requirements, beside technical requisitions, I just realized it is the most important for you to get reliable person. This is where we meet: I am looking for a stable, if possible longer-term remote job, in return I offer reliability you are looking for. I am Croatian, single mother of teenage boy, I have lost my office job few weeks ago, and have no plans to return on the regular job market, but to enjoy at home, working remotely. I am 54, I live in B&H, mostly stay at home, available even for extended hours. Please, review my CV to be sure on my professional competences. If selected, it would be my first, and most probably the only remote job, for the longer term pleasure of both sides. Thank you.

Work history


Various job assignments JASMINA ÐUKIC Kojsino 13, Tuzla (permanent), BiH ++387 63 039 406 [email protected] (B&H and CRO passport holder) Education: Civil Engineer’s Technical School Tuzla, Architectural Department CAREER/SKILLS PROFILE - Project planning, development, management, implementation, monitoring and evaluation against objectives, result in oriented reporting: - Development of organizational long term strategy: mission, vision, values, ethics and culture, as well as policy papers in most of the areas, - HR requirement and management; coaching and mentoring skills, leadership and team building skills; - Marketing, selling, advocacy; - Financial planning, reporting, analyzing; - Client/beneficiaries management; - Assisting skills with the coordination of resources, equipment, meetings, and information on timely manner and within budget; - Developing and maintaining of partnership relations; Contracting and any kind of work that requires conducting of negotiations; - Experience with businesses development projects, micro to small business management; - Office Administration and Finance (UN, UK and other International NGOs, USAID, USA Corporative, and domestic standards); - Infrastructure and buildings post-war/post-catastrophic recovering projects design, implementation, monitoring and reporting; - Familiarity with Regional public administration, political, economic and business situation and activities; - Microsoft Office (Access - database design, Excel), Vision, Computer Aided Design: AutoCAD drafting – beginner; - Driving license Languages: English, B2; Germany - beginner EXPERIENCE: ____________________ 04/15 - 04/19 Project Manager, Information Center for Persons with Disabilities Lotos Tuzla, Successful planning, implementation, monitoring and evaluation of a four-year project to strengthen the capacity for independent living of young people with disabilities financed by the Swedish Agency for International Development (SIDA): Planning and coordination of internal resources and third parties/vendors for the flawless execution of the project; Ensuring that all projects activities plans are delivered on-time, within the scope and within budget; Defining of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility; Ensuring of resource availability and allocation; Developing a detailed overall project plan and yearly plans to monitor and track progress; Managing changes to the project scope, project schedule and project costs using appropriate verification techniques; Measuring project performance using appropriate tools and techniques; Reporting for deferent stakeholders requirements; Ensuring project visibility; Managing the relationship with the beneficiaries and all stakeholders; Performing risk management to minimize project risks; Establishing and maintain relationships with third parties/contractors/vendors; Creating and maintaining comprehensive project documentation; Events planning and implementation; Delegating project tasks based on junior staff members’ individual strengths, skill sets and experience levels; Tracking project performance, specifically to analyze the successful completion of short and long-term goals; Meeting budgetary objectives and make adjustments to project constraints based on financial analysis; Developing comprehensive project plans to be shared with clients/stakeholders as well as other staff members; Using and continually develop leadership skills; Attending conferences and training as required to maintain proficiency; Organizational Strategic planning; Developing spreadsheets, diagrams and process maps to document needs 06/11 - 04/15 Various short term engagements: Food Services Start-Up - small business "Sweet House", the owner of a fast food restaurant. Work on short-term projects, such as the Flood Recovery Project at SRC, as a project officer to assess the damages in Posavina area and social status of damaged households. 12/09 - 06/10 Clerk, USA corporations FLOUR Afghanistan FLOUR Corporation is authorized by the USA Federal government to provide logistical and operational services USA Army in Afghanistan. I was working with Flour's Contracts Department for arranging the logistics and operational services referring the cite infrastructure and maintenance, at the Central Office for Afghanistan, dealing with project and contracting planning, contracts audits, invoices processing for the final payment, and identifying and reporting any procedural errors, as well as any discrepancies from of contracts. 10/06 – 10/09 Assistant Director and HR Manager – private, for-profit American University in BiH Setting up the Human Resources Department containing two divisions: Local Staff Division and U.S.A Faculty Division; Developing and administrating policies and programs covering several areas of HRs such as recruitment, wage and salary administration, training, employee relations and benefits, both for Local Staff and U.S.A. Faculty, all according to organisational policies and BH Law on Higher Education. Develop job descriptions; identify staff vacancies and recruits, interviews, tests and selects local and U.S.A. faculty employees to fill vacant policies. Assisting Academic Department to identify faculty needs and faculty profiles needed (in accordance to BH Law on Higher Education), plan, organize and implement recruiting campaigns forward US faculties, selects potential faculties, handle phone interviews and organize Committee interviews, propose candidates to hire; Responsible for US Faculty Welfare activities from setting up phase upon Employment Agreement; Overseeing the analysis, maintenance, and communication of records required by law or local government bodies, or other departments Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures. Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of the organization's personnel policies and practices. 09/05 – 09/07 Branch Manager, Micro Credit Organization Mikra Setting up the Regional Branch Office: Supervision of daily operations at the Branch level in order to accomplish goals and objectives, all according to the established procedures; Market research, contact with customers in order to measure their satisfaction with services and Companies products, sells planning and realization; Opening of the new markets, marketing – operational planning and realization; Budget planning and realization; Staff selection, training of selling skills, coaching, supervision and evaluation; Organization and supervision of the office administration at the Branch level; Preparation of narrative and finance reports; Contribution to SOPs development 07/03 – 09/ 05 Program Development Officer, Save the Children UK, ‘Children Deprived of Parental Care’, financed by USAID Identifying opportunities for program development consistent with the country strategy; Developing impact oriented project proposals, grounded in the children rights; Facilitating the grant application process; Implementing program work according to the agreed work plans and in partnership with governmental institutions and local NGOs; Monitoring and program evaluation on a regular basis against the objectives; Drafting contracts (grant contracts, consultants, MOUs and partnership agreements); Maintaining liaison between the organization and program partners (governmental institutions and local NGOs), coordinating implementation of program activities among partners and the organization; Capacity building: providing technical consultations and mentoring to the partners organizations; Providing timely, impact oriented, written reports as required on the progress of work, depending on organizational and donor requirements; Undertaking direct work with children/young people and other program beneficiaries, as and when required; Preparing budget in required formats for projects in planning phase and projects being undertaken; Planning and monitoring program expenditures and partner’s expenditures; Developing partnership with other agencies and communities and ensuring that the organization maintains good relationship with key governmental and non-governmental partners; Planning and implementing specific advocacy projects/activities relating to the beneficiaries rights; 1994 – 1996; Mar 1999 – May 2003 United Nation Mission in BiH Logistic/Inventory Clerk, UNMBH Property Control and Inventory Unit (PCIU) / Jul 02 – May 03 Responsible for the management and integrity of non-expendable and special item assets inventory database records as maintained in Field Mission Logistic System (F.A.C.S.), by Assets Holder; Screening data entries submitted for disposal and follow up action; Carries out physical verification on UN assets as per OIC PCIU’s schedule and update PCIU fields in F.A.C.S. with follow up action on discrepancies to be done by Assets Holders; Submits monthly report to OIC PCIU on progress of physical verification carried out; The Mission Liquidation Duties: Verifies assets returned to Tuzla base upon closure of RHQs/Stations and updating location details in F.A.C.S.; Verifies assets ready for shipment out of Mission area as per packing lists; Attends/verifies the assets at the closure of RHQs/Stations/ Co-locations; Finance Clerk, UNMBH Regional Finance Office Tuzla / Mar 99 – Jul 02 Maintaining files and database for payments, vendors, MODs, Pos, vouchers, F10s and compile spreadsheets; Follow up payments, travel claims, unpaid compensation and other finance matters; Prepare disbursement vouchers from the Imprest Account and collect receipts for petty cash funds; Assist in daily cash deliveries, cash count and cashier duties; Ensure correct account and object codes on financial documents; Verify Bank Account, invoice and vendor details; Prepare monthly and special finance reports; Conduct bank and other reconciliation; Attend meetings and disseminate financial information; Assist in managing day-to-day requirements of the office; Redesign and technical maintenance of the Imprest database – MS Access; Admin Clerk, Tuzla Air Base (TAB), UNPROFOR / 1994 - 1996– direct Reporting to TAB CO; Civ. Eng. task on behalf of the Tuzla Air Base Commander: Preparation of projects and surveys, submission of WSR; Producing reports on TAB infrastructure deficiencies; Maintenance of library historical documents and site plans of TAB; Producing projects, drawings and plans for the regional work and progress it with RE, local workers and sub – contractors; Budget planning, finance and reporting; Providing emergency aid and shelter for Srebrenica refugees on 1995 Sep 96 – Dec 98 Project/Finance Manager, International Rescue Committee Tuzla Office (IRC), Agricultural Microfinance Project ‘Bosnia-Vita’, allocated to women refugee from Podrinje; The IRC’s Micro-credit project ‘Bosnia-Vita’ that had been started in Sep 1996, was designated to women refugee from Srebrenica and funded by the Dutch Government. Up to Dec 1999, over 1000 loans have been disbursed, in total of over 2.000.000,00 DM. Average Capital loan fund is 450.000,00 DM and average outstanding portfolio is 400.000,00 DM. During this period 7 loans had been written off (total 6.000,00 DM) and average delinquency rate was less than 1%. Scope and general duties: Full responsibility for the Microfinance Project designing, organization, implementation, supervising and development; Finance management; Loan Application evaluation and final approval (micro, small and medium-size agro-businesses); Project staff selection, training, supervising; Designing, maintenance and development of Management Information System (semi application); Designing of the new project proposals; Project presentation inside and outside the IRC; Project short and long term strategic and finance planning; Cooperation with local NGO community; Full responsibility for the project accomplishment and results; 1987 - 1996 Tuzla Air Base (TAB) Supervisor at TAB, USA Brown and Root Services Corporation / Jan 96 – Jun 96 Supervising of Civ. Eng. Section; Administration: Creating, organizing and maintenance of Eng./Com. Section Mail & File System; Personal Matters; Secretarial / Correspondence; Project planning, survey, and Technical Back Up: Site Surveys; Layout drawings of projects up to presentation on status; Preparing the statement of works and works estimations; Contracting and supervising of subcontractors; Supervisor of Civil Eng. Department, TAB, RB&H Army / 1992 - 1994 Organizing and supervising of Civ. Eng. Section (20 – 30 civilian skilled workers), which scope was reconstruction and rebuilding of TAB Airfield Site, infrastructure and buildings after taken over from former JNA, than repairing and maintenance of it; Contracting and supervising of contractors and suppliers; Designing of smaller size buildings and work estimations; Administration, Budget planning and Finance; The BH Army Member of International Committee for handing over Tuzla Airbase to UNPROFOR Supervisor of Civilian Department, TAB, former JNA / 1987 - 1991 Supervising of Civ. Eng. Section (20 – 30 civilian skilled workers), which scope was rebuilding, repairing and maintenance; Contracting and supervising of contractors and suppliers; Designing of smaller size buildings and work estimations; Administration, Budget planning and Finance; Interests: Social networks, writing, computer designing, reading books (SF), travelling, tennis References: Available on request; April 2019, Tuzla January 1987 - now (37 years 5 months)



School in Tuzla 1981 - 1984


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