Hristina Plaskovic

Client Relations Representative
Candidate verified
Age 29
Location Belgrade, Serbia
Status Available

Profile

Client relations specialist, highly creative and enthusiastic with a great ability to grasp new information and develop new skills in a short period of time; able to work effectively under pressure, both independently and as a team player; comfortable with multitasking and prioritizing on a daily, detail oriented, flexible and easily adaptable to people and systems. 

Work history

N/A

Freelancer Customer Satisfaction Representative; Social Media Manager; Copywriter; Data analyst March 2018 - now (6 years 5 months)

CCBill

Merchant Support / Boarding and Compliance Specialist B2B Customer Support in integrating software into websites and online stores; Handling all forms of client communications via phone, chat and email; Project management / boarding new merchants and affiliates; Reviewing accounts and websites for compliance. March 2017 - February 2018 (11 months)

NCR

Help Desk Agent / Technical Support Running the first class technical support with the end users; Ensuring the achievement of customer Service Level Agreement's (SLA’s) and customer satisfaction; Troubleshooting undocumented problems, escalating issues to the appropriate party(s), and communicating the solution to the customer; Providing help and additional training for new employees, and also providing feedback for improvement. April 2016 - November 2016 (7 months)

Sitel

Customer Service Representative Creating and managing airline ticket bookings, while in direct communication with end users; Booking and managing all kinds of special services, such as special assistance, unaccompanied minors services, weapons and pets carriage, while keeping in touch with airline and airport employees in order for all services to run smoothly, providing customer’s full satisfaction; Communicating all offers (sales and upselling activities) and solutions to the end users. October 2015 - January 2016 (3 months)

Education

Web Design

IT Academy 2015 - 2016

Management/Business Administration

Belgrade Business School 2008 - 2012

Tourism

Secondary School for Tourism 2004 - 2008

Skills

Communication and Interpersonal skills Windows OS Ticketing systems WordPress Community Management Project Management Copywriting Sales SEO HTML Social Media Marketing Blogging platforms Customer Support Writing Microsoft Office Google Docs Mac OS CSS

Languages

English
Native or bilingual
Italian
Basic
Portugese
Basic
Spanish
Fluent
Srpski
Native or bilingual

Courses

Copywriting
2018
Instagram Marketing 2018
2018

Social media profiles

Hobbies

  • Literature and writing
  • Blogging platforms and content creating
  • Photography
  • Music
  • Cinema
  • Fashion Illustration
  • Lettering
  • Painting
  • Drawing
  • Arts