Chiara C

Miss
Candidate verified
Age 36
Location Lisbon, Portugal
Status Available

Profile

I'm a native Italian writer, a consecutive interpreter and a translator. I am specialized in medical, legal, financial, insurance, community services and other general fields of interpretation (ENG-ITA and ITA-ENG). Before COVID-19, I was also a tour guide in Lisbon, owning my own tour operator business.

I have also quite a long experience in administration, customer service and accounting management roles (from 2010 until 2018). I worked for different corporations and multinationals while living in Ireland, Holland and at last, Portugal. 

My academic background is in Journalism (Italy, uncompleted BD), Medical and General Interpreting (Professional Certification USA), Journalism (Diploma, Ireland), teaching English as a second language (Cambridge CELTA), playwriting and travel writing (Gotham Writers NYC), contemporary poetry (privately mentored in American poetry, English contemporary poetry and Italian contemporary poetry), travel writing in Italian (La scuola del viaggio), general creative writing (Michael Langan workshop in Lisbon).

I'm quite a creative person. In Lisbon, I work for an experimental theatre in English (Jà International Theatre). I have experience in creating podcasts, assisting plays production and coming up with writing genres aimed at publication.

Work history

Ancient World

Virtual Tour guide I scripted and recorded compelling stories about Lisbon for a 3D virtual tour May 2020 - June 2020 (1 month)

LanguageLine Solutions

Consecutive Interpreter I interpret medical, legal, insurance, customer service and finance calls for Italian LEPs October 2020 - March 2021 (5 months)

Freelance

Tour Guide I guide free walking tours, private tours and customized tours in Italian and English September 2019 - now (1 year 7 months)

GSK

Remote financial support B2B (UK, US and IT market) I helped GSK's nurses and doctors to file their AMEX card expenses April 2017 - June 2018 (1 year 2 months)

H&M Netherlands

Customer service agent B2C (UK and IT market) My role was focused on helping H&M's customers during pre-sales and post-sales operations via phone (inbound) and email. I was responsible for clearing the IT and UK complaints inbox for two other brands of the H&M group (& Other Stories and COS). September 2015 - January 2017 (1 year 4 months)

CIT Group Blackrock (Ireland)

Operations Administrator of Financial Services and Senior Ops Admin 2013-2014: Responsible for looking after the leasing contracts belonging to the Italian portfolio through 3 main tasks: End of lease: Manage EOL or middle term negotiations with dealers and customers on options to return/purchase the asset or renewals Customer Service: Accountable for customers and dealers' queries via phone or CRM tickets within expected SLA (24 hours) with a particular focus on complaints (12 hours SLA). Collections: Responsible for collection activities for customers in arrears (from 1 to 181 days past due) 3 days a week, with an average rate of 50 outbound calls per day. 2014-2015, I was promoted to SENIOR. I was responsible for leading the Italian portfolio run-off process following its sale to another company April 2013 - May 2015 (2 years 1 month)

Microsoft Ireland (Sandyford)

Transaction Specialist (B2B) I validated and processed orders for MS Dynamics products, provided ad-hoc reports to partners on revenue activities, investigated on accounts' inconsistencies and licenses' internal components, managed all kind of queries: from products to developers' solutions to policy and orders/deals' approval process. July 2010 - March 2013 (2 years 8 months)

Education

Journalism Diploma

Independent Colleges, Dublin 2014 - 2015

BD in Journalism

Università degli Studi di Palermo Uncompleted due to family reasons. 2004 - 2006

Foreign Languages High School Graduate

Liceo Linguistico Cefalù (Italy) I have always been in love with all that is foreign. Besides humanistic studies, I intensively studied English, French, German and Spanish. 1999 - 2004

Languages

English
Native or bilingual
Italian
Native or bilingual
Portugese
Fluent
Spanish
Conversational

Courses

Consecutive Interpretation Certificate
2020 - Fundamentals of Interpreting - Advanced Medical
Travel writing online course
2019
Playwriting I online course
2019
Cambridge CELTA Certificate
2015 I was qualified as an English teacher to adult speakers of other languages at the CELT International Teacher Development Centre of Athens, Greece.

Hobbies

  • Yoga and meditation
  • Reading books
  • Playing guitar
  • Jogging and going for long walks while listening to music