Andrea Vukša

Software QA
Candidate verified
Age 28
Location Belgrade, Serbia
Status Available


Hello reader! Just in case you have missed it, my name is Andrea and I am currently living in Belgrade, Serbia but I would be delighted to jump over the geographical barrier and connect with people from all over the globe. I consider myself to be a very communicative and enthusiastic person who loves continuous learning and beating new challenges. Some of my hobbies are traveling, exploring new things (within my own city as much as across the world), meeting new people and finding out their stories, reading books and I am a very passionate video gamer (that's the part of my life that got me interested in IT industry). 

As for the IT industry, I have interests and have been working in a lot of its sectors because it is all connected, and it helps me understand the teams with which I am working and their positions and bridge the connection between different teams in order to find the best solution for contributing  and improving the product we are working on. 

What am I searching for in a company?

I am looking for stable 40h a week job, within the company with a healthy environment where people are communicating all problems with each other and helping each other to solve them and expend the lines of our knowledge. My focus at this moment is learning Automation QA and BASH scripting but since that is something I was doing in my free time and it isn't in the description of my current work position which is Manual QA tester I don't expect to get there right away. 

Work history

Silver Bell Group

Software QA and Support Understanding the engineering processes, principles, methods, and techniques and applying engineering concepts in a solution to create an improved support environment. Creating a detailed, comprehensive and well-structured test plans and test cases. Identifying, recording, documenting and tracking bugs. Performing sanity and regression testing when bugs are resolved. Reviewing requirements, specifications, and technical design documents to provide timely and meaningful feedback. Monitor performance and tune database tables, indexes, and disk allocation for performance improvements. Resolving database/system related problems. November 2017 - December 2018 (1 year 1 month)

MERA Software Services

Network Support Specialist Tier 2 Investigating customer complaints and non-conformance issues. Researching problems with no known solutions and design solutions for identified problems. Providing an in-depth diagnosis of system software/hardware failures and reporting them to developers. Collecting and compiling statistical quality data and analyzing data to identify areas for improvement in the quality system. Working in Windows, OS X, and iOS environment. Using reporting and ticketing tools: SalesForce, Jira, Bugzilla, and Zendesk; Remote control software: Rescue and SolarWinds MSP, working with SQL Server. Expertise with routers and switches, Cisco networking software and LAN/WAN networks. April 2016 - November 2017 (1 year 7 months)

NCR Corporation

IT Help Desk Specialist Supporting various back office equipment and software. Windows server maintenance and keeping software up to date, checking for everyday changes. Understanding of Managed Service Centre operations and keeping customer satisfied and maintaining high and fast response in resolving problems. Live phone and chat support. March 2015 - April 2016 (1 year 1 month)

Gama Studio

Graphic Designer Meeting clients to discuss the business objectives and requirements of the job. Interpreting the client's business needs and developing a concept to suit their purpose. Estimating the time required to complete the work and providing quotes for clients. Developing design briefs by gathering information and data through research. Thinking creatively to produce new ideas and concepts. Working as part of a team with other designers, photographers, illustrators, account executives, web developers and marketing specialists. Presenting final ideas and concepts to clients. May 2013 - September 2014 (1 year 4 months)


Graphic Design

University of Belgrade Polytechnics 2009 - 2014


Native or bilingual

Social media profiles


  • Books/Literature
  • Traveling/Exploring
  • Video Gaming