Aleksandra Stojnić

Virtual Assistant
Candidate verified
Age 34
Location Belgrade, Serbia
Status Employed

Profile

Excellent communication skills.  Ability to work with demanding clients.  Developed negotiation skills.  Flexible, team player.  Highly developed sense of responsibility .

 

 

Work history

E&G FINANCES , SOFIA

HUMAN RESOURCES MANAGER Implementation of selection and recruitment process. Job vacancy announcement. Care for measures and level of employee satisfaction and identification of areas that require improvement. Work on team development, advising management on decisions to be taken. Caring for interpersonal relationships between employees. Management of absences. Creating and updating a database of potential associates. Keeping records of employees, checking the completeness and correctness of documentation related to employees January 2018 - October 2018 (9 months)

UNIQA INSURANCE , BELGRADE

ASSOCIATE FOR TRAINING Development and maintenance of training in order to improve professional knowledge and skills of employees. Evaluation of the implemented training and preparation of the reports based on evaluation. Defining educational content. Development of new and improvement of existing elearning program. The research of new methods of education in order to improve the existing system. October 2018 - now (1 year )

GENERALI INSURANCE SERBIA AD, BELGRADE

ASSOCIATE FOR THE CALCULATION OF COMMISSIONS AND SALES SUPPORT Preparing data for the calculation of commissions. Sending monthly reports on calculated fees. Communication with agents in connection with the changes in the calculation of benefits. Entering the application data on the paid invoices and data for export amending commission rate. Record keeping and preparing of all necessary documents related to the operations of organizational units. January 2017 - August 2017 (7 months)

FIRSTA ALFA MARKETING DOO BELGRADE

HUMAN RESOURCES MANAGER, TRAINER, Recruiting employees . Office management. Building a positive work atmosphere. Dealing with all employee relations. Supervise employees. Development and maintenance of training in order to improve professional knowledge and skills of employees August 2017 - January 2018 (5 months)

GENERALI INSURANCE SERBIA AD, BELGRADE

TRAINER Development and maintenance of training in order to improve professional knowledge and skills of employees. Evaluation of the implemented training and preparation of the reports based on evaluation. Defining educational content. Development of new and improvement of existing elearning program. The research of new methods of education in order to improve the existing system. November 2016 - January 2017 (2 months)

GENERALI INSURANCE SERBIA AD, BELGRADE

MENTOR-CONSULTANT Recruitment and selection of new staff. Mentoring associates for life insurance (working on their development and achievement of the Monthly Target). Care for the existing customers. Cooperating with banks, training of bank advisers for the sale of life insurance policies. Cooperating with banks, training of bank advisers for the sale of life insurance policies . January 2011 - January 2015 (4 years )

GENERALI INSURANCE SERBIA AD, BELGRADE

ADVISER Sales of life insurance programs . Creating and expanding client list . Gathering the necessary documentation for making the contract . Exploring the market and competition, contacting clients, scheduling and conducting sales meetings. March 2009 - January 2011 (1 year 10 months)

TRAFOLAJT DOO , BELGRADE

SALES MANAGER IMPORT-EXPORT Performing the activities of sales process. Proposing measures for sales promotion. Reports to management on sales results. Making internal catalogue sales. Contacting foreign partners. Organizing and participating in the import and export of the goods. The organization and distribution of tasks to employees in the warehouse May 2008 - January 2009 (8 months)

Education

SALES SKILLS, ASSERTIVE COMMUNICATION, EMP. INTELIGENCE, PROFITABILITY NEGOTIATION,

GENERALI INSURANCE ACADEMY, BELGRADE During the time I was in working in this company I have more then 90 trainings about sales, HR, .....etc. 2009 - 2017

TELECOMMUNICATIONS AND SIGNALING TECHNIQUE

HIGH RAILROAD SCHOOL OF PROFESSIONAL STUDIES ,BELGRADE ELECTRICAL ENGINEER FOR TELECOMMUNICATIONS AND SIGNALING TECHNIQUE 2003 - 2008

Skills

Communications skills

Certifications

Brentwood Open Learning College
Customer Care
2018
Brentwood Open Learning College
Public Relations Course
2018
Brentwood Open Learning College
Management Course
2018
Brentwood Open Learning College
Public Relations Course
2018

Languages

Bulgarian
Conversational
Croatian
Fluent
English
Fluent
Italian
Basic
Macedonian
Fluent
Slovenian
Basic
Spanish
Conversational
Srpski
Native or bilingual

Courses

Internet Marketing Course
2019 Brentwood Open Learning College
Management Course
2019 Brentwood Open Learning College
Business Management
2019 Brentwood Open Learning College
NLP Practitioner
2018
Customer Services Course
2018
Human Resources Management Course
2018 Brentwood Open Learning College
Public Relations Course
2018 Brentwood Open Learning College

Social media profiles

Hobbies

  • Travel
  • Photography