Success Director - Financial Services - Opportunity for Working Remotely

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Dell
company verified
Budget Hourly
Flexibility Flexible location
Preferred timezone Central Europe Standard Time

About this job

Address: Newark, NJ, USA
Required experience: Middlenior experience
Minimal education: Bachelor degree
Employment type: Full time
Role: Financial Analyst
Category: Financial Jobs

Job description

Strategic Success Executive

Before you apply, ask yourself…

Do you have 15+ years of customer success and/or enterprise account management experience in SaaS organization with a proven track record of successfully managing complex customer relationship in technology?

Are you a recognized solutions expert with deep knowledge of VMware products and integrated solutions?

Can you ensure best-in-class execution; Develop and implement changes in both the customer's and VMware's operations systems that directly add value?

Are you a recognized leader in Customer Advocacy?

Looking for a candidate with deep expertise and passion within the Financial Services industry, who can manage and drive a portfolio of work.

Position overview:

The Strategic Success Executive serves as trusted expert, driving a cross-functional, unified customer experience for our high-touch, transformational engagements with our Global and Enterprise customers. As such, this is a is a critical role in delivering and orchestrating a premium personalized experience, with harmonized digital and in-person engagements across the entire customer journey. We are looking for a customer-obsessed professional who can enabling customers to rapidly and successfully onboard, adopt our advanced products and technology and realize business value. This role will manage between 1-2 enterprise customer accounts.

Job responsibilities:

  • Partner with customers to define desired business outcomes, focusing on maximizing value realization across the VMware portfolio
  • With the customer, jointly develop customized Success Plan and Health Scorecard which includes onboarding and journey milestones and agreed upon metrics to measure value delivered to the customer
  • Guiding customer along success pathways, and recommend accelerators where needed
  • Leverage Success Plan to monitor onboarding milestones, and ensure customers are tracking towards value outcomes
  • Establish ongoing cadence for account meetings with the customer, and orchestrate internal resources to progress toward achieving key milestones
  • Consolidate customer insights across the account to measure value realized, discuss potential roadblocks and track milestone achievement
  • Proactively monitor customer health, identify expansion opportunities and mitigate renewal risk
  • Identify opportunities to optimize customer’s use of solution and remove any known inefficiencies in deployment of VMware solutions
  • Manage incident and account escalations, engaging and aligning appropriate resources to drive toward resolution
  • Anticipate future customer needs and proactively reach out to resources at VMware to address them
  • Provide account team with insights into renewal opportunities based on interactions with customer
  • Manage closed loop feedback process, socialize customer insights and action plan with internal engagement team
  • Grow relationship with customer from client to advocate, and support advocacy efforts on behalf of VMware
  • Provide thought leadership to the customer success program in VMware and support development of call to action
  • Mentoring of Core CSM team members to support their development and assist with account challenges

Required skills:

  • 15+ years of customer success and/or enterprise account management experience in SaaS organization with a proven track record of successfully managing complex customer relationship in technology
  • Recognized solutions expert with deep knowledge of VMware products and integrated solutions
  • Robust inter-personal skills and builds strong, lasting relationships within accounts, internally and becoming a Trusted Advisor to the C-Suite
  • Ability to lead business cases development that outlines value to customers
  • Develops best practices to identify and proactively solve potential process or executional challenges
  • Ensures best-in-class execution; Develops and implements changes in both the customer's and VMware's operations systems that directly add value
  • Proven record of leading teams dealing with significant and unique challenges to resolution.
  • Recognized leader in customer advocacy
  • Previous working experience with Gainsight and SalesForce a strong plus
  • Experience in change management, decision making, planning, and process/business transformation
  • Bachelor's Degree preferred

We thank all the candidates who have shown interest in our company, but only shortlisted candidates will be contacted.

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About the Dell

Headquarters

Chicago, United States

Employees

10,001+ employees

Industry

Computer

Website

www.dell.com

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