Tools we use:
- React, Redux, CSS, Jest and Cypress are your tools of choice though you are capable of working with Backbone/Marionette and Sass while we continue to transition our remaining applications to React.
- You will work with, and contribute to, our very own component-based design system.
- In your day-to-day you will use tools like Slack, Jira, GitHub, Docker, Drone.io and Jenkins.
About the role:
- The engineering team is made up of about 50 people, most of whom work in one of 3 small cross-functional teams. These teams contain all the back-end and front-end talent to deliver exciting new capabilities. You will be a Front-end Engineer working on the Docs Team. You will be collaborating with a dedicated designer, product manager, a Front-end Engineer, and a Back-end engineer.
- Our engineering teams work in two-week iterations, communicate mostly via Slack and are committed to remote, agile development. When you are ready, you’ll create and send a pull request with tests and tag your team for review using video and screen-sharing as needed. We have invested heavily in local Docker development and cloud-based continuous integration and delivery so you can get setup fast and your development branch can be easily tested on environments that closely match production. You’ll work autonomously for the most part and we trust you to get work done when/where you can be productive.
- Everything is secondary to the customer experience. We expect you to have a keen sense of how your code will impact the experience in terms of performance, security and usability.
- You'll be working with product people that challenge you to get better every day. The founders are technical and committed to creating a magical experience for customers. You'll deploy work that moves the needle for businesses around the world.
- You can work anywhere in the world as long as you have 4+ hours of overlap time with Boston, MA (9AM - 6PM ET).
- You have a love for design and are at your best partnering with designers to bring a project to life. You take designs created using Storybook and Figma components and transform them into fully-functioning production-ready code, making sure every pixel and interaction is perfect and up to spec. You like owning the quality of the code you write — QA doesn’t mean throwing it over the wall for someone else to test.
- You became an engineer because you like writing software that helps people.
- You are a skilled, passionate, and humble engineer who is friendly, collaborative, and supportive.
- You value personal growth and constructive feedback. Believing that“a rising tide lifts all ships,” you make everyone around you better sharing what you have learned and looking for ways to improve both yourself and the team.
- You demonstrate an empathetic, organized and collaborative communication style with fellow engineers and non-engineering stakeholders. Clear communication is super important in a remote culture like ours.
- Your code is a pleasure for your teammates to read and easily understood. When working in the codebase, you leave things better than you found them.
- You believe remote teams are the future of work, or are at least excited about the idea. You have experience working with remote teams or can adjust your work style to be remote-friendly.
Bonus points if you:
- Have worked with PHP, and are excited to learn more!
- Have a love making a designers vision come to life.
- Are interested in building inclusive, accessible websites.
- Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.
- Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs.
- Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).
- Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.
- Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.
- Paid parental leave, including adoption - 12 weeks of paid leave for all new parents.
- 401k with 1% match- via Betterment for Business (currently US only)
- Personal Development stipend - Up to $1,800 per year to improve your craft
- Set you up for success — we’ll get every new teammate a Mac laptop or equivalent of their choice, and provide a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you'd like to rent a co-working desk somewhere.
- Complete transparency - Everyone has full access to business metrics and financial information about the company.
Help Scout is made by roughly 110 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 12,000 paying customers in 140+ countries.
Why Help Scout?
We're remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things.
We thank all the candidates who have shown interest in our company, but only shortlisted candidates will be contacted.