PagerDuty is looking for a highly motivated and technically savvy Order Management professional. We are looking for someone who can collaborate and communicate cross-functionally, who is detail-oriented and possesses strong interpersonal communication skills as you'll be interacting with a variety of stakeholders within the company
How You Impact Our Vision
Review submitted contract and order forms for completeness, accuracy, and conformance to PagerDuty order acceptance policies.
Process orders and ensure clean bookings in compliance with company policy.
Manage all order entry activities for global operations, including customer order management and system input, order inquiries and follow-up, and customer contact/reporting
Manage daily visibility of order activity through Zuora system
Establish strong relationships with Sales, Sales Operations, Collections, Revenue Accounting, and other internal resources as appropriate.
Contribute ideas and innovations to improve upon existing systems, work processes and procedures.
Possess strong level of expertise in Salesforce.com Application
Resolve Order Management SFDC case tickets, track and drive approvals, and assist with reconciliation of transactions
Proficient in Microsoft Excel
Strong analytical and strategic thinking skills
Self-starter and self-motivated
Ability to effectively multitask and prioritize in a dynamic environment
Attention to detail, follow through, excellent communication skills
High level of integrity and dependability with a strong sense of urgency and results-orientation
Ability to operate in a fast-paced environment with moderate supervision
Knowledge of ERP systems (Zuora Billing system preferred), MS Office (Excel, Word, PowerPoint),
Must have Salesforce (SFDC) experience
3+ years of related field experience
1 year of experience in high tech order management
Bachelor’s degree required
SaaS Billing experience
Are you interested in joining one of the fastest growing global technology companies? Then apply now
Please Note: This role may be filled at a different level dependent on the candidate and based out of our San Francisco, Toronto, or Atlanta offices. Relocation Assistance not available at this time.
- Competitive salaries and company equity
- Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family
- Generous parental leave
- Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to paid holidays and ample sick leave
- Opportunities to get involved in PagerDuty's Employee Resource Groups (ERGs) and other diversity initiatives. ERGs are self-organized, employee-run communities focused on advancing a sense of belonging and inclusion for all - members, advocates, and allies.
- Paid employee volunteer time - 20 hours per year
- Bi-annual company wide hack weeks
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is for people. Meaning, we extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.