Customer Value Manager

Job Link
Company Verified
Budget Hourly
Flexibility Full remote
Preferred timezone Central Europe Standard Time

About this job

Required experience: Middlenior experience
Minimal education: Bachelor degree
Employment type: Full time
Role: Customer Care Manager
Category: Customer Service Jobs

Job description

CloudBees is looking for a customer-focused individual to help manage our fast-growing customer base. As a Customer Value Manager, you would be responsible for managing your regional accounts with a focus on delivering an excellent customer experience, ensuring customer retention and opportunity management. This includes working directly with customers and internal team members to ensure timely and accurate execution. The successful candidate will have a consultative and analytical approach, gain a strong understanding of our clients’ objectives and assist with their Continuous Integration and Continuous Delivery strategy development. This will enable them to help growth by identifying opportunities to position our products and services appropriately.

What you'll do:

  • Manage a book of renewal, expansion and new business for your region across multiple strategic accounts
  • Identify key contacts, decision makers, and executives for each account and maintain regular, consistent communication and on-site visits in a proactive capacity.
  • Ensure that accounts are effectively deployed and exploiting their investment in the features and toolsets offered by CloudBees.
  • Understand clients key goals, objectives and manage mutually desired outcomes.
  • Managing and monitoring risk, providing quotes for each renewal and structuring multi-year deals.
  • Align with other departments (internally and externally) to ensure successful outcomes.
  • Stay current with market changes and product developments and communicating this to clients; driving value to their business through thought leadership and guidance.
  • Share knowledge, tools, and techniques within the team, contributing to team growth.

What the role requires: 

  • 3+ years of sales and account management experience
  • Excellent communication, negotiation skills, and objection handling
  • Knowledge of DevOps and CI/CD
  • Experience working with enterprise companies and small software organizations, providing strategy and guidance to management-level contacts
  • Clear understanding of a customer business and key drivers for decisions
  • Expert level presentation and relationship building skills
  • Exceptional time management and organization
  • A strong customer centric focus and the ability to form long-term customer relationships
  • Previous Salesforce or CRM experience is an additional plus.

What you'll get:

  • Highly competitive benefits and vacation package
  • Ability to work for one of the fastest growing companies with some of the most talented people in the industry
  • Team outing
  • Fun, Hardworking, and Casual Environment
  • Endless Growth Opportunities

At CloudBees, we truly believe that the more diverse we are, the better we serve our customers. A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers. Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization.

In the technology industry, diversity creates a competitive advantage. CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers. CloudBees attributes much of its success to its worldwide workforce and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere. Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem solving and better solutions for our customers and their businesses.

We thank all the candidates who have shown interest in our company, but only shortlisted candidates will be contacted.

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About the CloudBees


San Jose, United States




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