Gorgias helps e-commerce companies deliver excellent customer service at scale.
Our product creates a unified profile of customers by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info.
Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using ML.
We've been around since 2015, and we're currently serving over 6000+ e-commerce businesses, including Steve Madden, Timbuk2, and Fjällräven.
Is getting your hands dirty, in a real-world application that touches the lives of millions, your thing? Then yeah, Gorgias is for you.
This position is either fully remote (Central European timezones) or onsite at our Paris office (75011). We offer relocation for those interested.
What are some of the things we work on?
The frontend is written in React and React Native with the state managed by Redux. The backend code is mostly written in Python3 and runs using Flask (REST API) and Celery for all background work. The state is stored in PostgreSQL and RabbitMQ with Redis for ephemeral storage, and finally, everything runs on Kubernetes.
Given the above, we usually work on one of these levels by improving the existing code, or we create a new feature which more often than not has a component on both frontend, backend, and maybe a migration in the database.
In short, we do full-stack development. Either way, it always good to have a good understanding of the entire stack to be effective.
Who are we at work?
We have a strong preference for people who worked with high-traffic web applications for the past 5+ years. We're essentially running a distributed system that has lots of moving parts and having a decent amount of experience with this type of system helps a lot!
Additionally, our apps have over 20k daily active users with sessions longer than 6h+/day and serve tens of millions end consumers per year, so we put great importance on quality, testing, and code-review of all our code. Our apps have big codebases, and we have to feel comfortable about navigating and progressively improving them. Sometimes, however, we gotta get dirty and figure out why the DB is slow or why some k8s pod is not running correctly, figure out how to successfully retry a failing API request, etc... The end goal is to hide a lot of complexity from the user and make their life easier.
If this is the type of environment you're looking for, then you should consider applying.
Who you are:
Nice to have:
Useful Things to Know About Gorgias
Why join us:
Before you apply, please check if any restrictions apply in terms of time zone or country.
This job has a geo-restriction in place: CET timezone.