Dalibor Rodic

Product Manager
Candidate verified
Age 33
Location Banja Luka, Bosnia and Herzegovina
Status Available

Profile

I am a user-oriented PM who helped develop the entire telemarketing business from scratch and built a software that sold 100+ different types of products on 30+ markets. I located and arranged partnerships, wrote the project documentation, established procedures, and built internal analytics tools for the project.

What am I searching for in a company?

I am looking for a role in an innovative small company or a tech startup, where I could have the liberty of independently building and marketing amazing products and growing the business. I don’t have preferences regarding the industry nor the type of products (B2B or B2C), but I would love to work and progress in a creative, fast-paced environment with awesome people and fantastic company culture.

Work history

Self-Employed

Product Designer WordPress websites - While building these websites I learned how to use HTML and CSS languages and had an opportunity to practice my web design skills. Conference branding - During this project, I conducted user research and made specifications for the new conference website and logo. Product Catalog - This project helped me develop my skills in Photoshop and enabled me to venture into the graphic design territory. June 2018 - now (5 years 10 months)

Infomedia d.o.o. Banja Luka

Product Manager - Designed and built a telemarketing CRM platform that allowed call agents to understand the company's sales processes and secured stable sales growth for more than 3 years. - Led a product team of PHP, Python and MySQL engineers and built over 20 internal product analytics tools in statistic dashboards of the telemarketing web application. - Created custom IVR system and voice prompts that reduced the number of dropped calls during the wait on hold by 68% and significantly increased customer retention. - Trained over 70 remote call agents from more than 20 countries on the custom telemarketing web application and guided them in reaching and surpassing sales goals for 30+ types of products. - Arranged more than 30 strategic partnerships with telecommunications companies and scaled the business to 17 European markets. September 2015 - May 2019 (3 years 8 months)

Education

BSc in Business Economics

University of Banja Luka - Strategic Management - Marketing Management - Entrepreneurship - Management of SMEs 2006 - 2014

Project portfolio

Image for Dalibor Rodic's project Product Analytics Tools

Product Analytics Tools

2015

Image for Dalibor Rodic's project Telemarketing CRM Platform

Telemarketing CRM Platform

2015

Image for Dalibor Rodic's project IVR System

IVR System

2015

Image for Dalibor Rodic's project Call Center Project

Call Center Project

2015

Skills

Cross-Functional & Remote Team Leadership Product Development Product Design Product & Business Strategy Usability Testing Product Analytics Stakeholder Management User Training & Support MySQL Adobe Photoshop

Certifications

Cambridge Centar School of English Banja Luka
First Certificate in English
2013

Languages

Croatian
Native or bilingual
English
Fluent
Srpski
Native or bilingual

Courses

The Business Intelligence Analyst Course
2019 - Statistics applied in Excel. - Database management in SQL. - Data visualization and reporting in Tableau. - Integration of SQL, Tableau, and Python into a prediction model.

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