Jelena Djordjevic

Account Manager, Virtual Assistant
Candidato verificato
Età 27
Località Belgrade, Serbia
Stato Available

Profilo

Multi-tasking, paying attention to details, precise and analytical, self-directed, solution-oriented, observant and understands the importance of listening, eager to take on new experience, team - player, persistent and knowledge-oriented

Esperienze lavorative

ClearTail Marketing

Account Manager • Setting up email campaigns, client's first point of contact, coordinating with the CEO, creating Google and SEO Reports and overall internal reporting, managing and updating internal database, Zoho CRM and versatile marketing tools and platforms • Handling ticketing support system and providing customer support giugno 2018 - gennaio 2019 (7 mesi)

Lead Genius

Data Analyst • Researching for new prospects and leads, coordinating with project managers to ensure project deliverability • Data scraping and updating project pages on Confluence marzo 2016 - maggio 2018 (2 anni 2 mesi)

Sitel SBA

Customer Service Rep • Handling inbound and outbound contacts via email/phone/chat, following communication procedures and policies, resolving product or service problems by clarifying the customer's complaint; • . Selecting and explaining the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution agosto 2015 - gennaio 2016 (5 mesi)

Educazione

Telecommunications

ICT College of Vocational Studies 2011 - 2015

Competenze

customer service account management

Lingue

Inglese
Fluente
Italiano
Conversazionale
Serbo
Madrelingua o bilingue
Tedesco
Basic

Corsi

Content Marketing on Hubspot
2019

I profili sui Social Media